Frequently Asked Questions
Q. How often should filters be cleaned or
replaced?
A. Filters should be replaced or cleaned once a month. Make sure
that the replacement filter is the correct size.
Q. What do S.E.E.R ratings mean?
A. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. A SEER of 10 means for one watt you get 10 BTUs moved out of your home. A btu is the about the amount of heat of one match. So we get the heat of 10 matches sent out of the house at a cost of one watt. If we have a 12 seer unit we get the heat of about 12 matches moved out of the house for the same cost of electricity.
Q. Should a thermostat
be set to “auto” or “on”?
A. When the thermostat is set to “auto,” the fan operates
only when the temperature requires it. This is the most used setting.
Q. How often does my air conditioning need
maintenance?
A. We recommend 2 times a year. Once for summer months and
again in the winter months.
Q. What is involved in replacing
an old system?
A. Aside from the placement of the new equipment, your Service
Technician will inspect several items and make a determination
of whether or not these items need to be supplied or replaced.
Some of the items include: ductwork, insulation, refrigerant
piping, electrical service, wiring, thermostat, condensate piping,
slabs, filter, driers, registers, grills, drain pans and evaporator
coil.
Q: Are you licensed and insured?
A: Terry & Mike both hold State of Ohio HVAC, hydronics, refrigeration, and electrical licenses and, of course, we are fully insured.
Q: How long have you been in business?
A: The Williams family goes back over 50 years in the heating business in the Greater Toledo area. Mike & Terry have been partners in continuing the family tradition for over 17 years.
Q: Do you offer references and/or testimonials?
A: Absolutely.
Q: Are all of your warranties and guarantees in writing?
Ar: All of our guarantees are written and honored with promptness and courtesy.
Q: Do you offer financing?
A: Many of our customers have felt that ultimate comfort in the home was highly desirable, but financially out of reach. We are proud to offer a wide variety of financing options that can be tailored to any budget.
Q: Do you accept credit cards and debit cards?
A: We offer the convenience of paying by Mastercard, Visa, Discover, and Debit card, right from the comfort of your own home.
Q: Do you have a service department staffed by real people, or is there just an answering machine?
A: Our office is staffed by real people during regular business hours from 8am - 5pm, Monday to Friday. To further improve our service, our phones are answered by a reliable answering service after hours.
Q: How are your technicians trained and certified?
A: Our technicians are not only trade certified, but we insist that everyone attend ongoing industry and customer service related training to maintain the highest levels of skill and professionalism in the industry today.
Q: Are the technicians in uniforms? Do they have the company name on their trucks?
A: All of our technicians are in uniform. Our name, phone number and address are prominently displayed on all of our vehicles.
Q: Do they have preventative maintenance plans and service agreements?
A: We have a variety of different service plans to assure uninterrupted comfort, extend equipment life, and maintain peak equipment efficiencys.
Q: Are you offering Name Brand equipment?
A: We offer only national brand equipment from major manufacturers.
Q: Do you offer a choice of efficiencies?
A: A good company will provide you with a written proposal, clearly outlining the equipment to be used, the work to be performed, and the agreed upon price. They will also usually offer you a choice of equipment with "good", "better" and "best" options. An up-to-date, well trained contractor will never try to talk you out of high efficiency equipment.
Q: Is rust on my equipment normal and can it indicate a carbon monoxide problem?
A: Rust
is a sign that an appliance is not venting properly, which,
over time, can cause a serious carbon monoxide problem to
occur.
24-hour Emergency
Service
North Toledo
Point Place
419-726-1545
West Toledo
419-472-9223
Sylvania
419 882-9223
East Toledo
Oregon
419-698-8861
South Toledo
419-381-6701
Maumee
419-893-6733
Perrysburg
419 874-6333
Waterville
Whitehoue
419 878-9223
S.E. Monroe County
734-854-5222
